Before deleting
Cancel Google Play or Apple subscriptions in your app store first; deleting an account does not cancel app-store billing. Website subscriptions are cancelled as part of deletion. Payment providers may retain transaction records under their own policies.
What deletion removes
Your Neural Notes account, sign-in identities, sessions, devices, and account entitlements.
Cloud Neurons you own, including their notes, attachments, Standard sync history, and stored Secure ciphertext and public-key envelopes.
Your memberships in other people’s Neurons, account mail history, and invitations addressed to your account email.
What stays outside this deletion
Neurons owned by other people remain with their owners, including contributions you made there. Saved files, exports, screenshots, and offline copies already held on devices cannot be remotely erased. Deleting your account does not delete your Google or Apple account.
To clear this device’s account workspace and Secure keys, first use Profile → Sign out & remove local account data in the app. Then complete deletion here. Your separate signed-out workspace is not deleted by that action.
Timing and retained records
Account deletion is permanent and completes when this page confirms success. If the service cannot complete it, your account data is not partially deleted; retry the same code. Website subscription cancellation may complete before a retry.
A hash of the confirmation proof, containing no email, account ID, or note content, expires after 24 hours and is removed by scheduled cleanup. Hashed sign-in identifiers also expire after 24 hours; these prevent delayed Google or Apple sign-ins from recreating a deleted account.
PearaByte does not currently operate a separate customer backup archive for this private-test deployment. Infrastructure logs and records already delivered to email or identity providers are separate from the account database; see the privacy notice . We cannot erase information already downloaded by another person.
Can’t access your email? Contact support . We’ll need to verify ownership before taking action.